Statusphere

Position Description

The VP of Member Experience is a key role focused on attracting, engaging, and retaining creators at Statusphere. This will be achieved through development and execution of a community based strategy to engage our robust & diverse creator base. Key measures of success will be creator satisfaction, active creator engagement, creator content quality, and retention of creators on the Statusphere platform. Being a compassionate leader and acting like an owner is a must in this role. Statusphere is seeking a top-tier leader with experience in the influencer marketing industry. Your mission is to deeply understand the creator’s experience and needs to identify and evangelize practices for best-in-class creator experience.

About Statusphere

Statusphere helps busy consumer brands scale micro-influencer marketing in a fraction of the time. Trusted by 400+ companies, the platform combines a sophisticated matchmaking algorithm, fulfillment technology, automated reporting and guaranteed content to help brands maximize their influencer marketing investment.


Duties & Responsibilities

Member Growth, Engagement & Retention:

  • Drive best-in-class Statusphere member experience.
  • Understand Statusphere’s creator needs, goals, and challenges and develop segmentation journeys to provide personalized support and guidance based on each creator group’s needs.
  • Develop retention strategies and initiatives to reduce churn and ensure long-term partnerships with creators.
  • Foster, identify and manage opportunities for collaboration and partnerships with creators.
  • To build creator satisfaction, oversee the synthesis and actioning of creator feedback regarding experiences, pain points, and suggestions for improvement.
  • Advocate for creator needs and requirements within the organization, working closely with product and development teams to drive enhancements and platform updates.
  • Develop strategy and workflow to create a best-in-class member experience once creators are onboarded to Statusphere.
  • Provide training and guidance to creators on using Statusphere’s features effectively, optimizing their experience, and maximizing their desired outcomes.

Member Marketing & Awareness:

  • Collaborate with marketing team to develop innovative strategies and campaigns that increase creator applications, adoption and engagement at Statusphere.
  • Collaborate with the VP / Head of Marketing and Product Marketing to develop compelling messaging, value propositions, and go-to-market strategies to further attract creators.
  • Track and analyze marketing metrics, campaign performance, and creator acquisition costs to optimize marketing efforts.
  • Educate creators on the current state of creator marketing.
  • Build, produce and host educational/community/online events, driving awareness and adoption of Statusphere by creators


Leadership & Strategy:

  • Attract, hire, onboard, develop, and retain world-class Creator Experience talent and create a high-performance culture of excellence.
  • Partner with cross-functional teams including VP of Customer Success to deliver brand satisfaction and appropriate support to our creators and to aid overall business goals and targets.
  • Identify trends through data & analytics and make changes to creator strategy.
  • Foster, identify and manage opportunities for collaboration and partnerships with creators.
  • Establish, monitor, and meet key performance indicators (KPIs) of creator accounts, such as adoption rates, active engagement metrics, creator satisfaction scores, and brand satisfaction score of creator content
  • Identify trends, patterns, and areas for improvement, and develop action plans to optimize overall creator success and retention.

What You’ll Bring

  • Demonstrated achievement in developing talent, managing and growing a Influencer Marketing/Creator team (5+ years of management experience)
  • Demonstrated expertise in the Influencer Marketing industry or demonstrated history of working with creators or building community (10+ years of experience)
  • Proven ability to meet and exceed user growth and retention goals
  • Strong executive presence and influencing skills; ability to build trust with employees and Creators at all levels
  • Proven track record of building, producing and hosting educational/community events, driving adoption, and measuring the impact of enablement programs
  • Knowledge of and experience with HubSpot and other creator enablement tools and platforms
  • Comfortable presenting to and engaging large groups, both virtual and in-person; advanced in storytelling as a skill
  • Excellent written communication skills with ability to quickly synthesize, interpret and communicate complex information to various audiences clearly and succinctly
  • Strong collaboration and problem-solving skills
  • Flexibility and ability to adjust on the fly to new demands
  • Courageous leader who challenges perspectives and gives/receives honest feedback
  • Be an ambassador of our company culture and assist in continuing to create a place where people love coming to work.



Here's what YOU'LL get!

  • Competitive compensation
  • 100% Team Member coverage for Medical, Dental, Vision insurance
  • 401K plan with a 100% match of contributions up to 4%
  • Employee stock options
  • Flexible/Fully Remote work
  • Unlimited PTO
  • Professional Development L&D Stipend
  • Generous maternity/paternity policy
  • Being part of a fast-growing company with opportunities for future growth & leadership positions
  • Collaborative, innovative, positive, team-oriented startup culture
  • Casual & vibrant work environment
  • Get to try lots of new products!

Applicants must be currently authorized to work in the United States.


We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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