Customer Success Manager, Statusphere

Full Time | Remote

Statusphere is a woman-led product recommendation network that helps people discover products they love from people they trust. We are in search of an Customer Success Manager to foster positive client relationships, work with sales and marketing teams to onboard clients successfully, and manage the start-to-finish execution of influencer marketing campaigns at Statusphere.

What you will do

  • Follow-up with the sales team to gather completed Brand Onboarding form & review all information to create a concise summary
  • Respond to client inquiries in a timely manner and be proactive in all communication to clients
  • Responsible for campaign portal setup & maintenance for each client
  • Review campaign creative briefs & provide strategic recommendations for the execution of successful campaigns for clients
  • Create & draft deliverables on behalf of the client for influencer execution
  • Create & write marketing offer copy for influencers
  • Create & review monthly campaign reports to deliver to clients
  • Generate client supplementary items such as matchmaking lists, promotion codes, UTM links, influencer shipping addresses, etc.
  • Collaborate on communication & responses to clients, be on-call for client calls
  • Maintain strong knowledge of Statusphere ideal client archetypes, campaigns/services, pricing plans, promotions and service features
  • Maintain professional and technical knowledge of overall influencer marketing trends and competitive landscape
  • Additional duties as assigned

Requirements

  • Minimum 3 - 5 years of work experience in customer success or account management at an advertising agency or other related marketing field
  • Experience managing multiple clients simultaneously and making digital marketing recommendations
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Ability to create & send email communications to clients that are error free from any spelling or grammatical mistakes
  • Ability to drive impact through inquiry; ask probing questions and drive optimal campaign results for their clients
  • Exceptional level of attention to detail coupled with strong written & verbal communication skills
  • Self-motivated & possess strong time management skills, personal organization & interpersonal skills
  • High-performer with an ambition to learn the business of influencer marketing and how it relates to client goals and overall sales efforts at Statusphere
  • Positive team player and problem solver with the ability to act and react in a professional manner while under pressure

Statusphere Benefits

  • Startup culture -- collaborative, positive, team-oriented, the opportunity for growth; “say yes, and we’ll figure it out” can-do environment
  • Unlimited PTO
  • Work from home / Remote work options
  • Flexible working hours
  • Casual work environment
  • Company given extended holidays -- week off Christmas to New Years; government holidays
  • Get to try lots of new products!
  • Eligible to earn employee stock options after 1 year full-time at the company
  • Being part of a fast-growing company (Statusphere has grown by more than 400% in the last 2 years)
  • Opportunity for future leadership positions

Applicants must be currently authorized to work in the United States.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Statusphere

Statusphere turns consumers into a brand’s most valuable marketing channel by giving consumers products that match their lifestyle in exchange for sharing photos and reviews with their friends. We can activate thousands of people talking about these brands with the click of a button. In three years Statusphere has grown to be a premiere marketing platform, including more than 7,000 members and working with hundreds of top brands (including Conair, Ole Henriksen, and Fossil).

Statusphere is a female-founded, rapidly growing influencer marketing startup based in Orlando, Florida. All team members will get hands-on experience in a fun, collaborative environment where new ideas are encouraged, celebrated, and often implemented!